- Are payments sent to ABS or to the provider?
- Can we still have direct access to our billing information?
- How do you handle past due accounts?
- How often do you send out patient statements?
- If our patients have a question on their bill, can they call you?
- Is there a practice set-up fee to get started billing with ABS?
- What is the easiest way to send our billing information to you?
- Yes, we want ABS to do our billing! How long does it take to get started?
A: All payments are sent directly to the provider.
Q: Can we still have direct access to our billing information?
A: Yes! We have software available that allows providers to have remote, password-protected access to their billing information 24/7. Please ask an ABS professional for more information about this!
A: Patients will receive past due notices every 30, 60, 90 days past due. We apply “soft collection” attempts and after these have been exhausted, we consult with you to determine if the account should be turned over to a collection agency.
A: When you contract for this service, we discuss your preferred billing schedules. Normally, patients are billed on a monthly basis for any balance due, after an EOB has been received from their insurance carrier.
Q: If our patients have a question on their bill, can they call you?
A: Definitely! We are here to courteously answer questions and assist patients with billing concerns.
Q: Is there a practice set-up fee to get started billing with ABS?
A: Yes. We charge a one-time, up-front fee to cover the expenses incurred with setting up your practice. These expenses include, but are not limited to the following: data entry, procedure and diagnostic codes entry, fee schedule(s), patient data, insurance companies and electronic clearinghouse enrollment. The fee is determined after we complete a thorough review of your Needs Analysis.
Q: What is the easiest way to send our billing information to you?
A: Faxing has proven to be the most convenient. Providers fax patient demographics, insurance information, superbills or charge tickets to ABS. We then enter, review and forward claims to the insurance company, electronically whenever possible. We also handle reprocessing of claims and appeals and can send out patient statements.
Q: Yes, we want ABS to do our billing! How long does it take to get started?
A: The time required is based on the size and needs of your office. The average time for initial set-up is one to four weeks. After an initial evaluation of your practice, we provide you with a detailed estimate of time requirements. On average, we can have you submitting electronically to commercial carriers within days. It takes approximately six to eight weeks for BCBS and Medicare.